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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Diane Tatum

September 15, 2025

5  out of  5
rating by Diane Tatum
"All of our insurance needs have always been taken care of promptly and as promised. It has been a pleasure with Ron Carroll agency."
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Lauren Ashlee Blackerby

September 4, 2025

5  out of  5
rating by Lauren Ashlee Blackerby
"I was quoted 7k for homeowners insurance through a competitor. I have been a long time State Farm customer and thought maybe I should shop around, WRONG! Emily Hathcock was able to get me a quote that wasn’t even half of what that was a year! State Farm has and always will be unbeatable and this office in particular is amazing. I told her how upset and flustered I was and she was so reassuring that they could even do lower than that if we needed, she was the best."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Cindy Green

September 4, 2025

5  out of  5
rating by Cindy Green
"Emily is the BEST! She always answers every question promptly and works to ensure the policies are understood. Can't recommend her enough!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Elizabeth Makowski

September 2, 2025

5  out of  5
rating by Elizabeth Makowski
"I have the pleasure of working with Ron, and I am always impressed by his professionalism, dedication, and genuine care for people and his team. Working with him I see firsthand the effort he puts into supporting his clients and their community. I highly recommend Ron and his team to anyone looking for an agent who goes above and beyond!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Mrs P

September 2, 2025

5  out of  5
rating by Mrs P
"I always speak to Emily Hathcock. She always gets me the best rate. And super friendly"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Steven Stover

September 2, 2025

5  out of  5
rating by Steven Stover
"Wonderful service they was on point the other what I needed to found me a good quote"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Deborah Knapp

August 27, 2025

5  out of  5
rating by Deborah Knapp
"Emily is always helpful and answers all of my crazy questions! Ron's office always responds in a timely manner and is very professional."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Clips of the Day

August 26, 2025

5  out of  5
rating by Clips of the Day
"Everyone in the office is really nice. Anytime we call and need anything they are always there to help us and extremely nice. The best decision I ever made was swapping to Ron Carroll's office for my State Farm needs!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Scott Pressley

August 25, 2025

5  out of  5
rating by Scott Pressley
"Been with this State Farm office for two decades for a reason. Always working hard to make sure they have your back. When the inevitable happens, they bend over backwards to make sure you are taken care of."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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James Wedge

August 25, 2025

5  out of  5
rating by James Wedge
"It’s an outstanding insurance company. The employees are very knowledgeable and help the customers anyway they can"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Robert Dailey

August 18, 2025

5  out of  5
rating by Robert Dailey
"The absolute best"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Bill Simpson

July 18, 2025

5  out of  5
rating by Bill Simpson
"I had a great experience with Michelle. She goes above and beyond to help me with my insurance. I appreciate all she's done to help."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Susie Bearden

June 24, 2025

5  out of  5
rating by Susie Bearden
"My account was split into 2 seperate accounts. I was overpaying on 1 and not paying on the other. I was all confused with the change over in their billing system. I spoke with several people about it before I just went and sat down with them to discuss it. I met Chad Houghton, he took the time to fix everything. He understood where I was coming from. I'll always stand and wait for him from now on."
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Darren SMITH

May 9, 2025

5  out of  5
rating by Darren SMITH
"Had a great talk with Chad. He was very knowledgeable and patient as we went over my policies. Ron and his staff are top notch!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Rachel Greene

May 6, 2025

5  out of  5
rating by Rachel Greene
"I have been a long time customer with this agency and Emily has been top notch. She is professional, efficient and always quick to respond! I couldn’t imagine getting better customer service. Emily has always treated me like family."
We responded:
"Thank you for your continued support and trust over the years. We are always here to help. We appreciate you! "
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Rita Charlot

March 28, 2025

5  out of  5
rating by Rita Charlot
"This was my first time dealing with State farm, and I had a great experience. Chad was extremely helpful, patient,and knowledgeable. He made the process easy to understand and answered all my questions. I really appreciate the great customer service and would definitely recommend them to others! - Rita"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Sonja Claybion

March 27, 2025

5  out of  5
rating by Sonja Claybion
"Michelle was a pleasure to speak with. She answered all my questions. I thoroughly enjoyed talking with Michelle"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Bridgett Nowland

March 24, 2025

5  out of  5
rating by Bridgett Nowland
"Emily has always been helpful with any questions I have and is very friendly"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Stephanie Lively

March 24, 2025

5  out of  5
rating by Stephanie Lively
"Emily McKemie is the best. If I leave a voicemail she returns my call immediately. She's amazing."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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stephanie ashley

March 24, 2025

5  out of  5
rating by stephanie ashley
"I spoke with Michelle. She did a great job and answered all questions and concerns."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Timothy Craft

March 23, 2025

5  out of  5
rating by Timothy Craft
"Would highly recommend Chad Houghton (agent for Ron Carroll) for any of your insurance needs. After years of attempting to find an agent and agency I can trust as well as be affordable at the same time I feel I made the best choice for insurance in a very long time!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Toni Cashmere

March 20, 2025

5  out of  5
rating by Toni Cashmere
"Mr. Carroll handled all my needs with care and detail. I was able to make adjustments to my policies with ease. I strongly believe that saving money is important when it comes to insurance. Mr. Carroll was able to find savings for me and I really appreciate his service and dedication. Thanks. T. Collins."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Kristi Stockle

February 26, 2025

5  out of  5
rating by Kristi Stockle
"I changed my home and auto insurance to Ron Carroll State Farm this week. I think everyone would agree purchasing insurance isn't a 'fun' but nessscery thing to do. I spoke with Michelle and not only did she make the transition to State Farm efficient but saved me an enormous amount of money. She was very informative and I had my policies and ID cards the same day. Service is great and I recommend them for all your insurance needs."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tonya Mckemie

December 9, 2024

5  out of  5
rating by Tonya Mckemie
"Fast and easy service thank you Emily!"
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Kristen Franklin

November 12, 2024

4  out of  5
rating by Kristen Franklin
"We have been with Ron Carroll State Farm branch for a few years now and I only deal with Emily there! She’s always available when I have questions or concerns! Highly recommend."
We responded:
"Thank you for your feedback! We’re glad to hear you had a positive experience with our State Farm team. We’re here to help with your insurance needs and appreciate your feedback!"